Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for shopping with [Store Name]. We aim to make your order delivery process simple, reliable, and convenient.

1. Shipping Availability

We currently deliver orders across Pakistan, subject to courier availability and serviceable areas.

Some remote or restricted areas may have limited delivery options or additional delivery time.

2. Order Processing

Orders are normally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take longer than usual.

3. Delivery Time

Estimated delivery time within Pakistan is generally:

  • Major Cities: 2–5 business days

  • Other Cities/Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the courier, destination, weather, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout or communicated to the customer before order confirmation.

We may offer free shipping on selected products, orders above a certain amount, or during promotional campaigns.

Any applicable shipping charges are the responsibility of the customer unless otherwise stated.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations in Pakistan.

For COD orders, the customer must pay the full order amount to the courier representative at the time of delivery.

Customers are responsible for providing a valid phone number and complete delivery address.

6. Order Tracking

Where available, customers may receive a tracking number after their order has been dispatched.

The tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

Customers can use the tracking information provided by the courier to check the status of their shipment.

7. Incorrect or Incomplete Address

Please make sure your delivery information is correct before submitting your order.

We are not responsible for delays, failed deliveries, or additional charges resulting from:

  • Incorrect address;

  • Incomplete address;

  • Incorrect phone number;

  • Customer being unavailable;

  • Refusal to accept the parcel; or

  • Failure to respond to courier calls.

If an order is returned to us because of incorrect information or failure to receive the parcel, additional shipping charges may apply if the customer requests re-delivery.

8. Delayed Deliveries

Although we work with courier partners to deliver orders on time, delivery delays may occur due to circumstances outside our control, including:

  • Weather conditions;

  • Public holidays;

  • Courier delays;

  • Road closures;

  • Natural disasters;

  • Security conditions;

  • High order volumes; or

  • Other unforeseen circumstances.

We appreciate your patience in such situations.

9. Damaged Packages

If your parcel appears damaged, opened, or tampered with at the time of delivery, please inform the courier representative immediately and contact us as soon as possible.

Please take clear photos or videos of the parcel and product and send them to us along with your order number.

We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy.

10. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact us within 48 hours of delivery.

Please provide:

  • Order number;

  • Photos/videos of the received parcel;

  • Photos of the product received; and

  • Details of the issue.

After verification, we may provide a replacement, exchange, or refund where applicable.

11. Order Cancellation

Orders may be cancelled before dispatch, subject to our cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible.

For further details, please refer to our Terms of Service and Return & Refund Policy.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

[Store Name]
Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]
Phone: [Your Phone Number]
Address: [Business Address, Pakistan]

We are committed to providing a reliable and convenient delivery experience for our customers.