Refund policy

Return & Refund Policy

Last Updated: [17.Augest.2026]

Thank you for shopping with [Store Name]. We want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the terms below.

1. Return Eligibility

We accept returns or exchanges within  3 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, accessories, and other included items.

  • The product has not been damaged, washed, altered, or used.

  • Proof of purchase/order number is provided.

Certain products may not be eligible for return due to their nature.

2. Damaged or Incorrect Products

If you receive a product that is:

  • Damaged during delivery;

  • Defective; or

  • Different from the product you ordered,

please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging so that we can review the issue and provide an appropriate solution.

If the issue is verified as our mistake, we may offer a replacement, exchange, or refund.

3. Change of Mind

If you simply change your mind after receiving your order, a return may be accepted subject to our return conditions.

In such cases, return shipping charges may be the customer's responsibility.

The product must reach us in its original, unused and resalable condition.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Used or opened products where hygiene or safety is affected.

  • Products damaged due to customer misuse.

  • Customized or personalized products.

  • Products without original packaging or accessories.

  • Sale, clearance, or promotional items, unless they are defective or incorrectly supplied.

  • Any other product specifically identified as non-returnable on its product page.

5. Refunds

Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed through the available payment method.

For Cash on Delivery (COD) orders, we may require valid bank account or other payment details from the customer to process an approved refund.

Refund processing and bank/payment-provider processing times may vary.

6. Return Shipping

If the return is due to:

  • A defective product;

  • A damaged product received in transit; or

  • An incorrect product sent by us,

we will be responsible for the reasonable return shipping cost, subject to verification.

For returns due to a change of mind or any reason not caused by us, the customer may be responsible for the return shipping cost.

7. Exchanges

If you want to exchange an eligible product for another size, color, or variant, please contact us within 7 days of delivery.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or refund, where applicable.

8. How to Request a Return

To request a return or exchange, contact us at:

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]
Order Number: Please include your order number in your message.

Please mention the reason for the return and provide photographs/videos where applicable.

Do not send a product back without first contacting us and receiving return instructions.

9. Refund Deductions

Where applicable, the following may be deducted from the refund amount:

  • Original shipping charges;

  • Return shipping charges;

  • Any applicable charges resulting from customer-caused damage or missing items.

No deduction will be made for issues caused by our error, such as sending a wrong or defective product, subject to verification.

10. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the return procedure described above.

11. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

[Store Name]
Email: [Your Email Address]
WhatsApp: []
Address: [Business Address, Pakistan]

We reserve the right to review each return or refund request individually and to update this policy when necessary.